Customer service with a personal touch

The hallmark of KDL customer interactions is personal attention, and Lori Conway sets a great example and a high standard for the entire KDL team. With 25 years of customer service experience in the industry, she lives through the clients’ perspective. “I make a personal connection with customers, which is hard to find with so many companies turning to automated customer service. I try to not only help a customer with a problem, but provide recommendations that might help them moving forward. The goal is not to just fix it, but to get to the root of the problem so it does not happen again.