Customer Service Representative (CSR)

Department: Corporate
Project Location(s): Pittsburgh, PA
Education: College degree in Business, Logistics, or Supply Chain preferred
Compensation: Not Disclosed

Job Description

The Manager of LTL Carrier Relations / Pricing will be responsible for the procurement and management of high-quality transportation services. This role will develop and strengthen relationships with key partner carriers as well as establish rates for KDL’s customer base.

Responsibilities:

  • Source, develop and improve current pricing strategies
  • Oversight of RFP process
  • Manage internal and external communication with LTL Carriers
  • Relationship building with carrier partners across multiple levels: sales, pricing, etc
  • Improve and manage full carrier scorecards related to pricing, service, billing, technology, etc.
  • Manage monthly, quarterly and annual business reviews with carrier partners
  • Negotiate and finalize LTL pricing and contracts

Qualifications:

  • Strong written and oral communication skills
  • Strong negotiation skills
  • Must be self-directed and possess strong organizational skills in order to meet tight deadlines
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
  • Proficient in Microsoft Office products
  • Proficient in NMFC product classification

Education Requirements:

College degree in Business, Logistics, or Supply Chain preferred.

Experience Requirements:

  • 2-5 years working with an LTL Carrier or 3PL
  • LTL pricing knowledge
  • Project management, communication, problem solving, decision making, analytical and team building skills.

Job Type: Full-time