Department: Corporate
Project Location(s): Pittsburgh, PA
Education: College Degree Preferred.
Compensation: Not Disclosed

COLLECTIONS REPRESENTATIVE

Responsible for reaching out to customers to collect payment for overdue bills. Acts as the liaison between creditors and customers and manages overdue accounts.

Working Procedure and/or Responsibility Assigned

    • Contact customers to ensure they have received their invoice and communicate terms of payment
    • Collections of outstanding receivables and debts of the organization
    • Providing financial reporting as needed
    • Inform clients of overdue accounts and amount currently owed
    • Utilize computer systems to handle skip tracing
    • Ensure all customer information is correct, including phone numbers and addresses
    • Helping resolve payment discrepancies
    • Enter adjustments if needed.
    • Set up payment plans
    • Record commitment to repay debt
    • Print reports for management and other ad hoc reports as assigned
    • Other Duties as assigned

Basic Qualifications & Experience

  • Communication and listening skills
  • Problem solving and decision-making skills
  • Experience in Accounts Receivable will be an advantage;
  • Ability to work independently and as a team
  • Proficient in Microsoft Office Suite
  • Ability to multi-task
  • Verbal and written communication skills

Education Requirements

College Degree Preferred.

Experience Requirements

1-3 Customer Service/Office experience preferred